Delivery Policy

Delivery Process

Order confirmation – we will confirm your order once it has been placed, following which production will commence.

Delivery confirmation – a member of our delivery team will contact you directly (via phone call, email or text message) to arrange delivery with you, following which you will be provided with a 4-hour time slot for delivery. Where possible, we will provide a minimum of 1-2 days notice of delivery.

Please do not take time off work until you receive contact from our delivery team. Contact is often by call. Please do not email us until you have waited 7-14 working days from your order date.

Delivery day – our delivery team will contact you one hour prior to delivery to confirm a more accurate time slot. Customers must be available at the delivery address to sign and acknowledge receipt and acceptance of the products. On very rare occasions, deliveries can be cancelled due to unforeseen circumstances such as unexpected delays or adverse weather conditions, for which we are unable to compensate customers for cancelled appointments.

At your home – If you have opted for installation, our two-man delivery team will take your furniture to your room of choice. They will unpack and install the furniture and take away the unwanted packaging.

For those deliveries without installation, deliveries are made to the communal door of your property and couriers are not authorised to take items any further. Any courier that may deliver items further than the communal door can only do so as a gesture of goodwill at the discretion of the buyer, please note that the company would not be held liable for any risk to the items past the communal door.

Delivery Timelines and Charges

Whilst we cannot initially guarantee a delivery date, we aim to deliver all of our products within 7-14 working days. The delivery estimates quoted on this site are not guaranteed but can be used as reasonable expectation on when you should expect to receive your order. We will do our utmost to meet our quoted timescales. In the event that we will not be able to meet this target, you will be notified at the first instance. 

We offer free delivery to all mainland UK areas with estimated delivery times quoted above. Delivery to remote areas of the United Kingdom will incur an extended delivery timeline as well as an additional delivery charge.

Delivery to the following postcodes will incur a small additional charge:

PA, KA, DG, FK, KY, PH, DD, AB, IV, TD, TR, KW, BH, CA, CT, DG, DT, FK, IP, NR, SY, BT, CF, EX, LD, PL, SA, TA, TQ

Any surcharges applicable will be paid on delivery. If you require additional assistance, please contact customer services.

Our deliveries are conducted Monday to Sunday, 7am-10pm. In all cases, delivery date and time will be agreed with you beforehand.

Failed deliveries

If you are not available in person to accept on the delivery day and the time slot we have agreed with you, we reserve the right to charge a fee of £60 for redelivery (may vary in remote locations). All redeliveries will respect our rolling delivery schedule, van capacity and availability in your local area.

The quoted delivery timescales will reset if a delivery fails.

If you have installation of your bed scheduled but the bed frame is unable to be transported up the stairs, this will go down as a failed delivery and a minimum fee of £60 for redelivery will apply in addition to the cost of altering/re-making the bed parts which do not fit up the stairs.

Delivery checks

Quality is paramount to us. Every product that we send out undergoes a rigorous quality assessment and is also re-checked against your order specifications.

Damage or inaccuracies are rare but can happen, so we ask that you check your products on delivery. You will be asked to confirm and sign that you have taken receipt of products in excellent condition and according to your specification. If you’re not 100% happy when you inspect them, please make a note of this on the delivery form and let our customer services team know as soon as possible so that we can rectify the issue for you.